As some businesses are loosening up procedures we just wanted to update on news and our current procedures going forward. New customers/Customers needing consults for diet plans: We are reopening for in store consults and people wishing to switch to our products, normally this is available on a drop in basis but for now we're asking you to contact us first and we will set up a time. We are able to set up an area where we can discuss your pet and dietary requirements or concerns while maintaining safe distance, show our products and options to new customers and help you get started. We do also provide free samples to those considering switching from another raw brand to ours....
I want to start by saying thank you to all of my customers, your support and understanding has been touching, to say the least. I’m constantly thanked for continuing to supply food for your beloved pets but really I’m one of the lucky few considered an essential service and able to stay open.The reason we are able to operate Health Mutts is because of all of you, our customers, respecting our requests to stay at a safe distance by ordering in advance and picking up on the steps, to keep our risk of the virus relatively low.The true heroes in this scenario are people working the front lines risking their own health, and all of the people who have to...
Our pickup hours and procedures are as follows: Tuesday to Saturday noon-4 pm or by appointment. Closed Sunday and Monday. Please call, email or use our online order form to place your order. Orders received and paid for by noon daily will be available the same day. All orders must be prepaid by etransfer or credit card. If this is not possible for you, let us know in advance and we can make other arrangements. Deliveries within HRM are available on Wednesdays and Fridays if ordered and paid for by the day before. If you are unable to pick up between the 12-4 Tuesday to Saturday times, and delivery is not possible, please contact us, there will be people in...
We are operating on an "our doorstep or yours" policy of bringing food outside the store or using delivery. The store is closed to customer and visitor traffic. Pickup hours are between 11 and 5 pm Monday to Friday and noon - 5 on Saturday. For all customers, our current shopping protocol is as follows: "Our doorstep" PICK UP: Order and pay in advance (see below) and pick up on our doorstep, call when you get here or provide vehicle make/model and color. "Your doorstep" DELIVERY:Order and pay in advance for delivery. Orders under $75 there is a $5 delivery charge. Deliveries will be left outside your home at a predetermined time. When left on your step we will ring...
Essential Services Workers THANK YOU. Thank you to the people on the front lines of fighting COVID-19. We appreciate your dedication to the health and safety of our communities, as well as keeping essential supplies available for everyone. Like many businesses we are offering "to your doorstep" delivery of your order within HRM during this time, this is free for orders over $75, for all customers, and free for all customers who are working in essential services during this time. For essential services personnel orders, your dog will also receive a special treat from us with every order. We do have extra services we can add on (at no charge for essential services workers) to assist if a family member...
